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30% of firms have not begun to implement TCF

Firms yet to begin a Treating Customers Fairly implementation programme risk missing the regulator's...

Firms yet to begin a Treating Customers Fairly implementation programme risk missing the regulator's March 2007 deadline, according to Huntswood, a provider of professional services to the retail financial services industry.

The service provider estimated that 30% of firms have not begun to implement TCF.

The recent Financial Services Authority publication Treating Customers Fairly - towards fair outcomes for consumers details progress measured by the regulator. Despite progress amongst the larger

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