Product innovation: has it been ignored for too long?
This month's the panel discusses whether product innovation in the insurance market has been given enough importance
Is there enough product innovation in the general insurance marketplace or are brokers struggling to place their clients' business?
Mike B: I think a good place to start is by examining what has happened with the entire customer experience. It is very easy to get caught up in just talking about products and the policies that we sell, when really it is the entire customer experience that matters. It's the underwriting, sales processes, claims and risk management. So, if we take this broader view
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Regulation
GI AR numbers fall again
The general insurance and protection sector saw the biggest fall in the number of appointed representatives last financial year, the Financial Conduct Authority has calculated.
Final quarter addition takes insurance S166 annual total to seven
The Financial Conduct Authority (FCA) served one insurance firm with a skilled person report in the final quarter of 2025/26, taking the total to seven, the lowest in the past three financial years.
CII launches consultation into young driver safety and role of telematics
The Chartered Insurance Institute has launched a national consultation to gather views on the role insurers can play in improving road safety for young drivers.
FCA insurance authorisation service declines in final quarter
The level of authorisation service by the Financial Conduct Authority in the areas hitting brokers worsened in the final quarter of 2025/26 with only two out of five categories rated green.
House of Lords committee launches home and travel insurance regulation inquiry
The House of Lords Financial Services Regulation Committee has launched an inquiry into the regulation of the UK’s consumer insurance market, and has called for submissions.
Blog: An insurance take on why ‘Spygate’ is as much about governance as it is football
The news has been abuzz with the Southampton FC ‘Spygate’ scandal over the last week. James Yorke offers his perspective on the compliance issues at play through an insurance lens.
FCA warns firms of fake texts in two-step bank details scam
The Financial Conduct Authority has sounded the alarm about scam MyFCA text messages and has urged firms not to share any information including bank details.
Biba 2026: Biba achieves manifesto goal with Financial Services Bill
The British Insurance Brokers’ Association has achieved its number one manifesto issue with the Enhancing Financial Services Bill being announced in the King’s Speech.