Consumers are also accountable

The front page story on online trading in the February issue was interesting. Several of the comments made were from individuals and organisations that have a vested interest in pulling business back from online providers or have little involvement in the sale of travel insurance.

I would like to point out that the Financial Services Authority (FSA) makes it a requirement that "key facts" are available to consumers in a "durable format" before they are able to buy an insurance policy. It is my

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