The hottest insurance gossip

If you have ever had the pleasure of meeting Rod Kitchen, head of claims at Royal & Sun Alliance you may have had the opportunity to hear his favourite claims story, which had Polly in stitches. The story begins with a loss adjuster being sent to a claim in a block of flats. When the adjuster entered the flat he noticed it wasn't the cleanest one he had ever been into and politely refused a cup of tea that was offered. While making his checks in the kitchen he became aware of a rather large

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