Not all bad

I write in response to Jessica Pothering's article, 'Brokers warned of telecoms firms mis-selling call recording devices' (Insurance Age, March, p52) about telecoms providers misrepresenting the new Financial Services Authority (FSA) rules on call recording and would like to remind your readers that we are not all like that!

Liquid Voice has been providing an advisory service to financial services clients for over a year now on the benefits and uses of call recording for their particular

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