Aviva’s Spencer promises more efficiency for brokers
Chief executive officer of Aviva UK and Ireland for general insurance, Robin Spencer, has promised brokers more automation and digital methodology to drive efficiency.
Dealing with whether there were any plans to further extend the process of closing branches, Spencer confirmed: "We will continue to look at how we structure our business to best service our brokers."
According to the CEO, the decision to close 13 branches was outweighed by the move to introduce extra Broker On-Site Underwriting Service (BONUS) underwriters into brokers' offices.
"The biggest story was that we are putting more and more of our underwriters actually on the road and in the branches
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