FCA gives industry one year warning on motor legal expenses
The Financial Conduct Authority (FCA) has published its report on the thematic review of the Motor Legal Expenses Insurance Market (MLEI).
The review looked at MLEI from a number of perspectives including its value and usefulness, customer understanding, and the sales process.
In his foreword to the report Simon Green, head of general insurance and protection at the FCA, took the opportunity to call on the industry to change.
"We ask firms to pay particular attention to what customers are saying about their understanding of MLEI and motor insurance in general," he wrote.
And he warned: "We will revisit this work in 2014 to assess
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