McManus: slapping on chartered label not enough

Brendan McManus, chief executive officer at Giles Insurance Brokers, has expressed his concerns at brokers “just slapping on” the chartered label and claimed that he had seen evidence of chartered brokers behaving in a less professional manner than non-chartered brokers.

Mr McManus, speaking at the British Insurance Brokers' Association (Biba) conference in Scotland, told delegates that while he did not think the label was bad, and indeed that Giles would become fully chartered shortly, he did have some worries.

Responding to the question of how the industry can best deal with the challenge of professionalism he told the audience: "I don't think just slapping the [chartered] label on it helps. I think the qualification of chartered insurance broker through the