Claims service neglected in slump


Broker bodies have agreed that insurers' claims service has worsened during the recession as new research revealed the majority of intermediaries were battling harder to get payouts.

According to findings from the British Insurance Brokers' Association (Biba), 58% of brokers have had to put in more work to get claims paid in the current economic climate.

Barbara Bradshaw, chief executive of the Institute of Insurance Brokers (IIB), said: "Brokers have always had to work hard to secure claims

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