Axa comes bottom of the insurer league in IIB service level survey

Axa has ranked last in the Institute of Insurance Brokers' (IIB) service level poll - falling marginally below the 'generally acceptable' range of scores.

Fortis, Ecclesiastical and MMA achieved the highest rankings in the online questionnaire, which canvassed brokers' views on dealing with 11 major UK insurers, gaining overall scores of 389, 381 and 372 out of 500.

All but one of the insurers achieved an average overall rating in the 'generally acceptable' range - between 300 and 400 - with

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: