Axa comes bottom of the insurer league in IIB service level survey

Michelle Worvell
01 May 2009

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Axa has ranked last in the Institute of Insurance Brokers' (IIB) service level poll - falling marginally below the 'generally acceptable' range of scores.

Fortis, Ecclesiastical and MMA achieved the highest rankings in the online questionnaire, which canvassed brokers' views on dealing with 11 major UK insurers, gaining overall scores of 389, 381 and 372 out of 500.

All but one of the insurers achieved an average overall rating in the 'generally acceptable' range - between 300 and 400 - with

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