Norwich Union axes its Cardiff call centre

Norwich Union (NU) has shut down a call centre operation in Cardiff after outsourcing the handling of travel related claims to third party travel insurance services group, CEGA.

The insurer said the previous arrangement, whereby travel related claims were handled by its 28 strong team in Cardiff and an undisclosed third party provider was "not ideal".

CEGA, which operates its own fleet of air ambulance aircraft, runs a 300-strong call centre operation from its West Sussex headquarters. Other s

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