Simon Machell becomes chief exec

Simon Machell, who became RAC managing director last year following Norwich Union's (NU) acquisition of the business, has taken over as chief executive of NU's general insurance business replacing newly appointed general insurance managing director Mark Hodges. The sudden change was triggered by the resignation of Gary Withers, NU Life chief executive, - who has been replaced by Mr Hodges. Brokers' complaints handling procedures are expected to come under greater regulatory scrutiny after

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