NU confirms third phase of its Indian outsourcing

Norwich Union (NU) has gone live with processing of intermediated business in the third, and so far the largest, of its Indian processing centres.

The new centre, in a hi-tech purpose built business park called Magarpatta City on the outskirts of Pune, will have 1,800 staff by the end of the year operating in what Vikram Talwar, chief executive of operators EXL, described as "world class facilities".

It is already dealing with a range of administrative support functions for motor business, inc