OFT launches PPI market study

The OFT has launched a market study to look in depth at the payment protection insurance (PPI) sector. The study follows a super-complaint from Citizens Advice (CitA) to which OFT responded at the end of last year.

The OFT response to the super-complaint identified a number of issues which pointed to the sector not working well for consumers. These issues were: consumers face difficulties in getting information they need about alternative suppliers and the information available is often too

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