Three's a crowd-pleaser

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Using a third party to undertake an intermediary's personal lines policy administration and customer contact appears to be growing in popularity as brokers review their strategies.

In particular, outsourcing personal lines business to a specialist operator can offer a broker real advantages, provided any potential outsource partner is chosen with care.

Many brokers will remember the days when outsourcing involved losing control of carefully built-up books of business. In so doing, brokers were

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