Skip to main content

Five reasons why your brokerage should be digital

While digitally transforming your business was once a nice-to-have, it is now an imperative. The call to action is simple: It’s time for brokers and insurers alike to seize the opportunity of digital transformation. Technology investments are often viewed as a risk – they cost money, involve process change, and require meticulous planning. However, digital transformation means opportunity – an opportunity to do better, to move faster and to drive even greater success.

Hammad Rafique, managing director of Accenture’s Insurance Practice, said it best when he said, “Technology provides the very opportunity for brokers to reinvent themselves and get closer to the customer than they have ever been before.”

Despite what many believe, digital transformation does not diminish the importance of relationships – the hallmark of every independent insurance broker. In fact, it is just the opposite. Investing in digital technology enhances a broker’s ability to meet the needs of today’s consumer, driving significant business value.

Designed for broker leaders, this eBook sheds light on five key areas of business value that a digital brokerage brings to your customers, your employees and your key stakeholders.

Download the e-learning tutorial

Register for free access to hundreds of resources.

Already registered? Sign in here.

 

Your alert preferences

The AI boomerang: Why 2026 is the year broker work outran the broker

Clients now use AI to generate work at a volume brokers cannot match by hand, so demand on brokers is climbing. This blog sheds light on the emergence of AI boomerang, the impact on broker workflows and how successful brokers can stay ahead by pairing human judgment with AI-driven triage.

Swift action helps keep a golf club trading after fire

When a fire broke out at a golf club, Aviva’s commercial lines property claims team acted quickly to support the business and keep disruption to a minimum. This content highlights how swift action ensured a smooth claims journey, effective cost management and supported business continuity.

Summer risk guidance for commercial and personal lines clients

With summer on the way and warmer conditions ahead, what are the risks facing personal lines and commercial lines clients? Aviva’s summer risk guidance provides some top tips for brokers on how to support your clients when it comes to managing seasonal risks.

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: