Travel broker feels insurer ash cloud reaction has been too slow

Peter Hayman, director of specialist travel insurance broker P J Hayman, is concerned at the fall out six months after eruption of the Icelandic Eyjafjallajokull volcano which disrupted European airspace.

He said: "Last week's episode of Watchdog focused on the continuing problems that consumers are having with airlines in resolving refunds and compensation claims resulting from the eruption of the volcano in April, the ensuing ash cloud and consequential flight cancellations. Most travel