PB Week: Is it time for BP to give Peter Mandelson a call?
If you have a moment between listening to the buzzing of the vuvuzelas at the football World Cup and sorting out insurance for clients then I would ask you to make list, writes Emmanuel Kenning, reporter, Professional Broking.
On it I'd ask you to put three things not to do in a crisis.
How does the following sound?
(1) Don't make out you know it is a small matter when you don't have all the facts
(2) Don't attempt to trivialise the situation in anyway
(3) Make it about the feelings of others rather than making it all about yourself
Instead I give you three quotes from BP:
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