Overheard travelled to Wales last month.

Overheard travelled to Wales last month for the BIIBA conference and
was alarmed to hear about all the problems that delegates experienced with
their accommodation. The most popular hotel in Cardiff was, not
surprisingly, BIIBA's HQ The Marriott, which quickly filled up with broker
bookings. However, booking early was no guarantee of success, as several
brokers found when they attempted to check in at the start of the

In their keenness to secure reservations for the entire Australian

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