Brokers still unhappy with insurer service standards.
Over 70% of commercial lines brokers and intermediaries believe that the problem of insurers taking ...
Over 70% of commercial lines brokers and intermediaries believe thatthe problem of insurers taking too long to process and mail policy
documentation has worsened over the past 12 months.
A survey of over 40 regional brokers and intermediaries, conducted by
Professional Broking and Post Magazine last month, found that 78% of
respondents were not happy with the speed at which they received policy
documentation and 71% said they were not happy with the level of accuracy
in the documentation.
Over 50%
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Regulation
Broker hit for £250,000 – FOI reveals insurance sector’s S166 bill
A Freedom of Information request by Insurance Age has revealed the amount spent by a broker, and insurers, on Financial Conduct Authority-mandated skilled persons reviews that completed in 2025/26.
Insurtech in five-strong FCA innovation and scale-up cohort
Insurtech Urban Jungle has joined the Financial Conduct Authority’s scale-up unit, with the watchdog promising tailored support to help it innovate, navigate regulation and grow sustainably.
Why The Mills Review is the AI starting pistol for brokers
Most coverage of The Mills Review, published on 6 July, has focused on what it does not do. There is no new AI rulebook, no new obligations and nothing specific to implement. But that somewhat misses the point, writes Robin Knowles, compliance consultant at UKGI.
MGAA appoints compliance and regulatory partner
The Managing General Agents’ Association has appointed Padda Consulting as its new UK compliance and regulatory partner commencing 1 September 2026.
FCA highlights Bluefin fine as it warns on vertical business model transparency
The Financial Conduct Authority has published advice on how general insurance firms should manage potential conflicts of interest coming from vertically integrated business models.
PRA fines insurer £4.165m for incorrect FSCS data submissions
The Prudential Regulation Authority has fined specialist insurer HDI Global SE £4,165,000 in connection with the submission of incorrect data to the regulator.
Kent broker halted from doing regulated activity by the FCA
The Financial Conduct Authority has today announced Anthony Jones has agreed to stop carrying out any Part 4A permission regulated activity, meaning it can't provide any services on behalf of an insurer.
FCA headcount rises to 5,510
The Financial Conduct Authority grew group headcount from 5,379 to 5,510 its report and accounts for the year ended 31 March 2026 has revealed.