Skip to main content

Brokers still unhappy with insurer service standards.

Over 70% of commercial lines brokers and intermediaries believe that the problem of insurers taking ...

Over 70% of commercial lines brokers and intermediaries believe that
the problem of insurers taking too long to process and mail policy
documentation has worsened over the past 12 months.


A survey of over 40 regional brokers and intermediaries, conducted by
Professional Broking and Post Magazine last month, found that 78% of
respondents were not happy with the speed at which they received policy
documentation and 71% said they were not happy with the level of accuracy
in the documentation.


Over 50%

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

Show password
Hide password

FCA proposes 1.4% fee rise for broker block

The Financial Conduct Authority is consulting on raising levies from brokers by 1.4% in 2026/27 – double its annual budget increase – as it also laid out its work programme going into the second year of its five-year strategy.

ManyPets confirms social media clone

Pet insurance managing general agent ManyPets has confirmed a customer was contacted by an X account impersonating its brand and has issued a warning on how increasingly convincing scammers can appear.

Aviva responds to Direct Line’s £10.6m fine

Aviva has confirmed it was fully aware of the ‘historical’ accounting errors that have led to the Prudent Regulation Authority hitting Direct Line Group with a £10.6m fine and stated there will be no impact on the integration or the financial benefits it expects from the takeover.

PRA fines Direct Line underwriter £10.6m

The Prudential Regulation Authority has fined UK Insurance Limited, a subsidiary and principal underwriter of Direct Line Group and now part of Aviva, £10.625m for a miscalculation of its Solvency II balance sheet during 2023 and 2024.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: