BIBA: dissatisfaction continues.

Insurer's core service standards have not improved resulting in increasing broker dissatisfaction, a...

Insurer's core service standards have not improved resulting in
increasing broker dissatisfaction, according to the British Insurance
Brokers Association's annual insurance survey.


Only 19% of personal lines brokers were "extremely satisfied" with the
main companies in 2000, as opposed to 22% in 1999. 39% said they were
"very satisfied" with the service, compared to 36% in 1999. And 28% said
they were "quite satisfied" as opposed to 29% in 1999. Only 1% of personal
lines brokers said they were