Blog: The evolving role of AI in the insurance claims process
With it almost certain that AI is being used somewhere in the claims process, Simon Murray, head of insurance digital and business services at law firm DWF, tackles the upsides and the downsides, looks at what might come next and the key questions for brokers.
Until a couple of years ago, I could not approach the writing of an article about claims process technology with it as a given that AI was being deployed in the claims lifecycle. Deployment was patchy at best and neither the user nor the customer would be aware of where AI was or wasn’t in the process.
Fast forward to today and now it is not only almost certain that AI is being used somewhere in most claims processes but also that the user or customer will be aware, and have heard of Gen[erative
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Insight
MGA promotes four to new head office roles
Managing general agent NBS Underwriting has promoted four people to newly created head office roles, in a move designed to strengthen the leadership team and support ongoing growth.
Rural and commercial broker launches in Devon
Alan Tate-Smith has launched AMB Rural and Commercial, specialising in agricultural insurance risks, as an appointed representative of FUW Insurance Services.
Markel raids another senior hire from Axa and one from Intact
Markel Insurance has hired from Axa again appointing Joanne Foreman as head of broker change, and taken Laura Fox from Intact.
Seventeen opens 2026 M&A account with double deal
Seventeen has struck a brace of deals snapping up Citrus Healthcare and Smith England Insurance Brokers adding £12m in gross written premium to the group.
M&A expert ‘sceptical’ over Intact’s UK broker investment push
The move by the wider Intact Group to acquire a stake in a UK broker is unlikely to lead to a tide of others doing something similar.
Bexhill report shines spotlight on broker ownership
Premium finance lender Bexhill UK has crunched the numbers on the broking sector, with CEO Ravi Takhar warning that truly independent owner-managed regional brokers are slowly becoming ‘a thing of the past’, Insurance Age can reveal.
SiriusPoint restructures and Gibbs exits
SiriusPoint has confirmed international CEO Rob Gibbs is leaving the business as it restructures into four areas.
Broker bosses outline importance of shifting the focus from price to value
Brokers could be missing valuable income and leaving clients exposed if they don’t shift the conversation from price to value.