FOS slams insurer payout delays as motor and buildings complaints hit five-year high
The Financial Ombudsman Service has criticised insurers delaying claims payouts as complaints about buildings, car and motorcycle insurance hit a five-year high.
CEO Abby Thomas warned insurers about the “unacceptable” behaviour, stressing that the Financial Ombudsman Service expected providers to “treat their customers fairly and in a timely manner”.
3,869The FOS received 3,869 complaints about car/motorcycle insurance, and 1,776 about buildings insurance between April and June
The FOS received 3,869 complaints about car/motorcycle insurance, alongside 1,776 buildings insurance cases between April and June.
The ombudsman highlighted that
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