HSB creates new commercial division
HSB UK and Ireland, part of Munch Re, has bought together its business development, customer trading and claims areas under a newly created commercial division.
HSB detailed that the creation of the commercial division is part of its customer experience strategy. In 2020, HSB changed its regional service model and introduced customer segment teams focused on providing more tailored support to brokers, insurers and MGAs.
The division will be headed-up by Terry Dyson, who has been appointed commercial director.
Dyson said: “Combining the expertise of these teams allows us to deepen customer relationships along the whole customer journey and marks an exciting new phase of our customer experience strategy.
“Together as the commercial division we are building a greater solution for our customers, which enables us to react to market challenges and deliver a sector-leading customer experience.”
HSB holds A.M Best Company’s highest financial rating of A++ (Superior).
E-trading platform
HSB Engineering Insurance launched HSB Fast Track in 2019, a broker online trading platform and, at the same time, the engineering specialist set out plans to add more products to its proposition in the future.
In March 2019, HSB launched a suite of construction products through the Acturis e-trading platform.
Last year, HSB acquired MD Group, to help expand its core insurance offerings.
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