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How are your insurers performing?

Customer satisfaction survey form with pen closeup with focus on the checked excellent checkbox

Take part in the Broker Satisfaction Survey – Insurance Age’s largest ever broker-led research project.

This is your opportunity to have your say and share your views on how providers are performing across a number of business lines and will form part of an extensive series of reports on insurer performance in future issues of Insurance Age.

Take just a few minutes to complete the Insurance Age Broker Satisfaction Survey to rate and provide feedback on how well your insurer partners have supported you and your business over the previous 12 months.

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Q&A: Grove & Dean’s Michael Lawrence

Michael Lawrence, distribution and underwriting director at personal lines specialist Grove & Dean, spent 34 years at LV general insurance in its various guises before jumping the fence in 2024.

End of Year Review 2025: Percayso’s Chris Traill

Chris Traill, account director at Percayso Inform, is happy the market is leaning harder into data-driven segmentation rather than just chasing the cheapest headline rate; but adds even with Consumer Duty, there are still examples of poor communication and product understanding.

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