Exploring new opportunities
Broker Extra 2020: With growing numbers of customers disillusioned with insurance and questioning its worth, along with changing needs, does the market need to innovate? This session looked at the issues from a wide perspective.
The panel: John Pennick, professional risks director, Berkeley Insurance Group, Sean Rowley, insurance product development, Collective Benefits, Dean Sobers, senior writer and researcher, Which? and Matt Wood, head of pricing, By Miles
Over the past four months of lockdown, there has been a huge shift in terms of risk. Moderator Sian Barton, who is also editor of Insurance Age, began by asking if the pandemic has changed the way brokers must interact with their customers in the future.
John
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