Insurance Cares: Tool developed for self-assessment
The tool, developed by Altus, enables firms to benchmark the work they are doing for vulnerable customers.
Financial services consultancy Altus has been working with TISA to develop a self-assessment tool which allows organisations to benchmark their Vulnerable Customer (VC) approach against the wider industry.
The tool has been split into the four categories identified by the FCA; Policy, Systems, Products and Implementation and should reflect best practice across multiple domains including general insurance.
Objective
According to Altus, the tool will allow companies to track improvement in
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