Insurance Cares: Anyone can be vulnerable

Caroline Wayman, of the Financial Ombudsman Service, explains how anybody can become vulnerable and calls on the market to drive awareness.

In an ideal world people would never need to make an insurance claim. But when they do, it means something’s gone wrong. So perhaps more than any other type of financial business, insurers and brokers may routinely need to support customers in vulnerable circumstances.

And as insurers will be aware, a single event can have a huge impact. Whether it is illness, bereavement or another unforeseen event, someone who’s been on top of things can very suddenly be left in a totally different position.