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The Headline Makers - April 2018

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The hottest stories on www.insuranceage.co.uk, the month in numbers and quotes from the biggest news stories of the month

The top 5 most read The hottest stories from March on www.insuranceage.co.uk FOS reveals top five most complained about insurers 

The top five most complained about insurers in H2 2017 were Direct Line Group, under the name UK Insurance, followed by Aviva, RSA, Ageas and Axa, according to figures published by the Financial Ombudsman Service. www.insuranceage.co.uk/3327406 

Axa to buy XL for £15bn

Axa is buying 100% of XL Group for $15.3bn in cash (£11.1bn). The combination of Axa and XL

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End of Year Review 2025: Axa Retail’s Matt Field

Matt Field, intermediary director at Axa Retail, hails the insurer’s domestic violence proposition; keeps a keen eye on its NPS; and predicts new entrants to shake up the retail personal lines market, with a particular focus on data and technology.

North West broker hits £20m GWP

Broadway Insurance Partners has posted £20m gross written premiums in 2025, up 66% from last year, as it revealed plans to grow staff numbers and expand the firm’s infrastructure outside the North West.

End of Year Review 2025: Bspoke’s Craig Morgan

Craig Morgan, managing director of Bspoke Sports & Leisure, echoes the concerns of others over the speed the market has softened; hails the work of Ajay Mistry in championing transparency and diversity; and shares a giant darts nickname.

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