FCA survey reveals gaps in consumer insurance knowledge and take-up
Regulator publishes findings of its largest research pool with UK consumers.
Nearly 17 million UK adults with motor insurance do not know what ‘no claims protection’ means, according to the findings of the Financial Conduct Authority’s (FCA) Financial Lives Survey 2017.
The research was based on responses from just under 13,000 UK consumers aged 18 and over making it the watchdog’s largest tracking survey of consumers and their use of financial services.
According to the findings, 82% of UK adults have at least one general insurance product.
The most commonly held
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Insurer
Markel raids another senior hire from Axa and one from Intact
Markel Insurance has hired from Axa again appointing Joanne Foreman as head of broker change, and taking Laura Fox from Intact.
M&A expert ‘sceptical’ over Intact’s UK broker investment push
The move by the wider Intact Group to acquire a stake in a UK broker is unlikely to lead to a tide of others doing something similar.
People Moves: 9 – 13 March 2026
Keep up to date with the latest personnel moves in insurance.
Allianz UK prevents almost £174m in fraud in 2025 record
Allianz UK’s fraud team detected and saved nearly £174m in fraudulent claims in 2025, a record level for the insurer.
ManyPets confirms social media clone
Pet insurance managing general agent ManyPets has confirmed a customer was contacted by an X account impersonating its brand and has issued a warning on how increasingly convincing scammers can appear.
Q&A: Pen’s Nick Wright
Nick Wright, chief business development officer at Pen Underwriting, tackles its recent M&A quietness, capacity in the market and the benefits to brokers from niche products. He updates on the goal of hitting £1.75bn GWP by 2030, streamlining its agency base and shares why he thinks the Gallagher-owned MGA will “go from strength to strength”.
Axa updates two products
Axa UK Commercial has made enhancements to its offices and surgeries, and digital mini fleet products.
Aviva responds to Direct Line’s £10.6m fine
Aviva has confirmed it was fully aware of the ‘historical’ accounting errors that have led to the Prudent Regulation Authority hitting Direct Line Group with a £10.6m fine and stated there will be no impact on the integration or the financial benefits it expects from the takeover.