A-Plan explores digital channels
Broker explores "omni-channel" but reiterates commitment to face-to-face service.
A-Plan has reiterated its committment to face-to-face customer interaction but is set to explore how it can use digital for customer transactions explained chief executive officer Carl Shuker.
The comment comes as the broker published its latest financial results, which included a 20 percent increase in net profit after tax for the year ended 29 February 2016.
Shuker noted that growth was driven by the opening of new branches and speciality centres, but most notably by its investment in people
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