Where will tech change leave the broker?
Listening to the technological advances being made in the US, Sian Barton wonders where the broker is going to fit in.
Key messages coming from the Guidewire Connections were about the insurance of the near future. The focus was ease for the customer and in some cases we saw insurers already making the best use of current tech to allow consumers to buy, amend and claim.
MetLife's new personal lines motor product, My Direct, was a case in point. Gary Hoberman, exec VP and co-CIO at the insurer, told visitors to the conference in San Francisco, that Met Life adopted a start-up attitude in order to develop the
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