Swinton apologises to customers after £7.4m FCA fine
Swinton Group has offered an unreserved apology to its customers, following the news that it has been fined £7.4m by the Financial Conduct Authority (FCA).
The broker said that it “acknowledges the shortcomings in its sales practices” during the period between April 2010 and April 2012.
It continued: “Chief executive Christophe Bardet was appointed in December 2011 and instigated a full review of the business.
“Swinton notified these problems to the Financial Services Authority in March 2012. Since then, Swinton has co-operated fully with the FCA."
According to the firm, sales scripts were changed and monitoring practices improved to ensure they
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