Practice makes perfect?
Royal & SunAlliance has undergone restructuring recently to facilitate broker access. Mike Jakeman talks to Tim Collison about this latest move towards providing a seamless service.
When Royal & SunAlliance scrapped Broker Division in 1998 and set upa new commercial lines operation with a divisional structure, senior
executives pronounced that commercial brokers would start to receive a
better service from the company. Unfortunately, many did not see any real
difference and, for some, things got worse.
Brokers told RSA there were too many separate departments and offices for
them to navigate their way around. Others said they would dearly love to
do more business with the
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Commercial
MGA Addept launches SME commercial legal protection solution
Addept Insurance Services has added a commercial legal protection insurance solution to its expanding portfolio of legal expense products.
Blog: Brokers must rethink their role as supply chain risk reaches new inflection point
The role of a broker is not simply to place insurance, but to help clients navigate uncertainty with confidence, including anticipating problems before they materialise, argues Nick Smallcorn, managing director of corporate and specialty risks at Clear Group.
Intact enhances commercial products in first move under new brand
Intact Insurance has unveiled three enhanced commercial lines products, the first to be launched under its brand in the UK.
Cyber insurer adds Deepfake Response Endorsement to policies
Cyber insurance specialist Coalition has added a new Deepfake Response Endorsement to its policies globally, including the UK, it has announced.
End of Year Review 2025: Peach’s Ryan Bendelow
Ryan Bendelow, director of commercial at Peach, is sad to see the RSA name consigned to the insurance brand graveyard, nominates Aviva’s Michelle Taylor as the insurance personality of the year, and is worried about an increase in IPT in 2026.
FCA confirms insurance rules simplification
The Financial Conduct Authority has confirmed changes to simplify its rules for brokers and insurers including ongoing training and product reviews and revealed further plans for next year.
PIB updates on progress following aborted Gallagher deal
PIB Group has revealed its M&A activity will be “exclusively centred” on Spain, Netherlands, Germany and France next year as it hailed a record 27 deals to September 2025.
End of Year Review 2025: Corin Underwriting’s Andy Hurrell
Corin Underwriting CEO Andy Hurrell outlines the view a softening market rewards discipline; raises an eyebrow about the number of MGAs doubling down on scale over specialism; and advises rather than reacting to the crowd, back your underwriting judgement.