Anything is possible
The Financial Services Authority's Treating Customers Fairly principle has left many in the insurance industry wondering whether compliance is possible but, as Martin Friel discusses, the regulator's intentions are becoming clearer as the market spends more time assessing its position
The March deadline has come and gone, and there have been no seismic shifts in the market; no catastrophes; no major casualties. The Treating Customers Fairly (TCF) initiative has been stalking the insurance market for several years but now that the industry has had time to get used to it, it is easy to look back and ask: 'What was all the fuss about?'
This time last year, brokers were convinced that the Financial Services Authority (FSA) was about to embark on a TCF war path, issuing a record
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