Customer service deteriorates says Grass Roots report
Customer service in the financial services sector has deteriorated over the last ten years, accordin...
Customer service in the financial services sector has deteriorated over the last ten years, according to a report by Grass Roots. Based on the reports of 1,775 mystery shoppers, the report concluded that customer service (using objective criteria) had fallen by 3.3% over the past decade. The Are You Being Served Report compared the results of this survey with those of 1995.
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