IIB responds to Hunt Review
The Institute of Insurance Brokers (IIB) has responded to the review, being conducted by Lord Hunt, into the Financial Ombudsman Service (FOS).
The primary topic of the review is public ‘awareness and accessibility’ and was decided upon by the FOS Board itself, which some sceptics suggest is with a view to stimulating an increased number of complaints, to keep staff employed – especially now that the endowment mortgage crisis is basically over.
The IIB said that as it anticipated before NGI day (January 2005), complaints made to the FOS concerning general insurance mediation, in particular arising from advising upon and arranging
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