Towergate Underwriting's Alex Fletton reviews 2016 and looks ahead to 2017
The firm's head of personal lines on loyalty, wanting to work in insurance, commuting and renewal pricing transparency.
What was the most shocking insurance event of 2016?
Brexit, The Donald, not for me ... the most shocking event in 2016 is that as a personal lines industry we require the regulator to assist us in rewarding customer loyalty by making us be clearer around the prices we have charged previously and will look to charge them.
Encouraging customers to shop around is not the answer, rewarding loyalty is.
Who was the stand-out star of the insurance world in 2016?
Any apprentice that has put their hand up
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