Editor's comment
Axa are the latest insurer to announce potential redundancies (p.3). They are by no means alone in this but if the results of our exclusive claims service survey (p. 30-32) are anything to go by, staff cuts are exactly the kind of thing insurers should be avoiding, although Axa insists the move is not about cost-cutting.
It's no surprise that the composites came near the bottom of the list in the survey. It appears from broker feedback that what makes all the difference when it comes to service
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