The sins of the fathers
In the past few months, I have unfortunately had to deal with two personal claims, and was amazed at...
In the past few months, I have unfortunately had to deal with two personal claims, and was amazed at how claims handling has changed over the past 15 years. Instead of being left to my own devices to sort out the claims, in both instances my insurer took over the whole process. In one case, it was a painless process, while the other has been a bit of a disaster. What is obvious, however, is that insurers' costs are much higher now than under the old system.
The original concepts were, undoubtedly
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