Editor's comment
As I was in the process of putting the August edition to bed, the news was broken that direct insurance provider Hastings Direct had been fined £735,000 by the Financial Services Authority (FSA) for failing to treat its customers fairly. The regulator's move was in relation to Hastings cancelling around 4,550 incorrectly priced car insurance policies.
Insurance Age highlighted the sorry saga last year (September 2007, p3), as affected customers expressed their anger and reported the broker to the
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