ABI publishes insurance claims success rates for the first time
Trade body reveals that 99% of motor claims in 2013 and 2014 were successful.
The Association of British Insurers (ABI) has published the pay-out rates for the most common insurance claims for the first time.
The figures for claims made during 2013 and 2014 cover motor, home and travel insurance.
The trade body said its analysis of pay-out rates was done to help identify where customers may need more help to understand what they are covered for, and reduce the level of declined claims.
Transparency
It added the step was part of its programme to improve customer trust and
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