A customer-driven journey to professionalism
Ex-CII president Tom Woolgrove enters the Insurance Debate.
Tom Woolgrove, former president of the Chartered Insurance Institute (CII) is a self-confessed advocate and champion of professionalism.
Tackling the question of whether insurers and brokers will ever be viewed on a par with doctors, accountants, and lawyers he highlights the "importance and opportunity that improving professionalism within insurance presents".
According to Woolgrove, the "journey to professionalism is voluntarily, and must be truly customer-driven".
Reality
In his article for Th
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