Professionalism in focus - the institute's view

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Jenkins tackles whether chartered status is more than a badge and whether clients care about it.

As to whether chartered status is well promoted, he says: "The titles have only been around for a few years, we believe we have made a good start because the research shows that people do differentiate between chartered and non-chartered.

"There is more work that the CII needs to do and we are absolutely focused on building that momentum going forward."

He adds: "Chartered brokers need to do the same

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