FCA hits intermediary with £2.8m mobile phone insurance fine

mobile phone theft

The regulator said the conduct took place between June 2009 and September 2011 and included failing to identify the root causes of recurring issues and putting them right. 

PAS has been defined by the FCA as an insurance intermediary which administers mobile phone insurance policies sold by Phones 4u. According to the watchdog, it was responsible for the customer relations, claims and complaints linked to these sales.

During the investigation - which was initially launched by the regulator's

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: