Giles goes to Jelf for new quality chief
Giles Insurance Brokers has appointed Kathy Walker to the newly-created role of total quality manager.
Ms Walker joins from Jelf Clarke Roxburgh where she was head of the lead generation team.
In her new role at Giles, the broker said Ms Walker would be responsible for developing and implementing best practice across all of Giles’ businesses.
Simon Pearce, COO of Giles Insurance, said: “This is a key position as we strive to deliver increased operational effectiveness, efficiency and customer service excellence.
"This appointment will utilise [Ms Walker’s] skills and experience to contribute to
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