Chartered being pushed by consumers

Ms Brooks described professionalism and chartered as “certainly not the same thing” adding “but there is a very strong link between the two”.

And she added: “I think it is also something that society is maybe pushing on us.

“Let’s face it, the ordinary man in the street’s view of insurance and insurance companies is not particularly good. It is something as an industry that we have needed to turn around and I think this [chartered status] is a really sound way of demonstrating that.”

Well on the