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End of Year Review 2025: Alps’ Michelle O’Reilly

Michelle O’Reilly, managing director at Alps, expresses disappointment that whilst some parts of the market have talked a good game on innovation and customer care, they have not followed through; and predicts 2026 could be the year the Financial Conduct Authority steps in with tougher measures on home insurance claim declinatures.

End of Year Review 2025: Open GI’s Neil Hart

Neil Hart, chief sales officer at Open GI, reflects on the ‘old chestnut’ that the cheapest cover isn’t always the best and suggests ‘His Highness’ as his darts alter ego for the World Darts Championship at Alexandra Palace.

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