HomeServe axes 200 jobs

Homeserve van at night

The home repair and insurance firm also said total customer numbers were likely to fall by 8% in 2012 and in turn that renewal revenues for 2013 could fall by £10m.

The firm added that its customer retention rate for 2012 was set to be 80%, down from 82.7% last year.

Last year Homeserve had to retrain its UK call-centre staff following revelations about mis-selling practices.

While mail marketing has resumed along with most inbound sales calls, outbound calls staff are yet to be retrained.


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