Network Spotlight day 12: Smith explains the changes at Westinsure

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"What we have done is actually listen to our members and really understood what it is they wanted," he says. "That is an important thing about Westinsure, it is actually seen as an alliance rather than a network."

In the final bespoke mystery question he explains the rationale for all the changes in the first year of owning the network.

About the Network Spotlight series
Insurance Age has interviewed the leaders of the networks to ask them why there are more brokers outside networks than in and

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